Delete your Kidly account

Delete your account in the app

On Android or iPhone:

1. Open Kidly and sign in to the account you want to delete.
2. Tap More, then Settings.
3. Under Security, tap Delete Account.
4. Type DELETE MY ACCOUNT and confirm it is you when asked.

Delete your account without the app

Email support@vibe18.com with the subject “Delete my Kidly account”. Send it from the email address on your Kidly account, or tell us the phone number you sign in with. We will ask you to confirm that the account is yours before we delete it, so that nobody else can delete it for you. Once confirmed, deletion starts exactly as it does in the app.

What happens when you delete your account

• Straight away: your account is deactivated and you are signed out on every device.
• For 90 days: your data is kept, not deleted, in case you change your mind. Signing back in during this time restores your account and everything in it.
• After 90 days: your account and its data are permanently erased. This cannot be undone.

When your account is erased, we delete:

• your profile: name, email address, phone number and settings;
• your children's profiles and everything recorded for them: growth, vaccinations, illnesses and symptoms, medicines and allergies, doctor visits, milestones, the baby log, nutrition and reminders;
• documents, scans and photos you uploaded;
• your Kidly Intelligence conversations and what it has learned about your family;
• your community posts and comments, and the people you blocked;
• your notifications, registered devices and app usage records.

Children you share with a co-parent are not deleted. If another parent or carer in your family uses Kidly, those children's profiles and records move to them, so they keep their child's history.

What we keep after deletion

A small amount of information is kept after your account is erased:

• Purchase records. Records of Kidly Gold purchases made through Google Play or the App Store are kept, no longer linked to your account, because we need them for refunds, disputes, accounting and tax.
• Consent records. The record of the permissions you gave us is kept with your identity replaced by a random code, as proof that consent was obtained.
• Records that belong to others. Where your activity is part of something that continues, such as a child now looked after by a co-parent or a shared family circle, that record stays with your identity replaced by a random code.
• Moderation records. If something you posted in the community was reported or moderated, the record of that decision is kept. The copy of the post itself is removed after 180 days.
• Backups. Deleted data can remain in our secure backups until those backups expire. It is not restored or used in the meantime.

The Privacy Policy explains how long we keep information and why.

Cancel your subscription first

Deleting your Kidly account does not cancel a Kidly Gold subscription. Google and Apple bill you directly, so cancel it with them to stop being charged:

• Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, or visit play.google.com/store/account/subscriptions.
• App Store: open Settings on your iPhone, tap your name, then Subscriptions.

Delete only some of your data

You can remove data without deleting your account:

• delete any single entry, such as a growth measurement, a log entry or a document, from where it appears in the app;
• delete a child's profile, which removes that child's health records, vaccinations and growth data;
• in Kidly Intelligence's memory, tap Forget everything to delete what it has learned about your family;
• use Export My Data in Settings first if you want a copy of your records.

For anything else, email support@vibe18.com and tell us what you would like deleted.