Kidly support
Help Center
Answers to the questions we hear most about Kidly. If yours is not here, the support team is a message away.
Getting started
What is Kidly?
Kidly is a parenting, child development and family health app from Vibe18 Labs Private Limited. It brings more than 40 tools into one place: health tracking, growth charts, developmental milestones, vaccination records, nutrition and a vault for your child's medical documents.
The idea is that everything you would otherwise keep across four apps, a notes file and a folder of photographed letters lives in one calm, connected place.
Which devices can I use Kidly on?
Kidly is a mobile app for iPhone and Android. You can download it from the App Store or Google Play using the buttons at the top of our homepage.
Do I need an account?
Some features require one. An account is what lets your information sync across devices and stay attached to the right child profile.
Kidly accounts are intended for adults. It is designed for parents, legal guardians and adult caregivers.
Can my partner or our child's caregiver use the same profile?
Yes. You can give another person access to a child profile, which is how most families keep both parents on the same page.
You stay responsible for deciding who should have that access and for making sure they are appropriately authorised.
Health and AI
Does Kidly give medical advice?
No. Kidly provides health and parenting information for educational, organisational and informational purposes. It is not a doctor, a paediatrician, a hospital or an emergency service, and it does not diagnose illness or prescribe treatment.
Use it to record, organise and understand what is going on, then take that to a qualified healthcare professional. Nothing in the app replaces their judgement.
Health and medical information in our TermsWhat should I do in an emergency?
Do not use Kidly. If you believe your child is seriously unwell, has suffered a serious injury or needs urgent medical attention, seek emergency or medical care straight away.
Never delay getting help because you are waiting on a response from Kidly or Kidly AI.
What does Kidly AI actually do?
It works on the information already in your child's profile to produce summaries, insights and personalised suggestions, so patterns across sleep, feeding, growth and illness are easier to see.
It can also read documents you upload or photograph, including clinic letters, discharge summaries, prescriptions, laboratory reports and vaccination records, and pull the details into the right place for you.
Is my family's information used to train AI?
Where the law permits and subject to our Privacy Policy, information generated through Kidly may be used to train, test, evaluate, validate and improve our systems.
The Privacy Policy sets out exactly what that covers, along with your rights over it.
Research and product developmentYour data
Can I delete my account and everything in it?
Yes. You can ask us to delete your account, and you can make access, correction and deletion requests about the personal information we hold, including information in a child profile.
Some information may be retained where the law requires it. The Privacy Policy explains retention, backups and what happens to archived copies.
How to delete your Kidly accountWhat rights do I have over our information?
That depends on where you live, and the Privacy Policy has dedicated sections for India, the United Kingdom and the European Union and EEA.
Wherever you are, you can contact us at support@vibe18.com with a privacy question or request.
Your privacy rightsSubscriptions and billing
Is Kidly free?
Kidly offers both free access and paid subscriptions, and free trials where they are available. What is included in each is shown in the app before you subscribe.
How do free trials work?
A free trial runs on the conditions shown when you start it. If a trial automatically converts into a paid subscription and you have not cancelled before it ends, you may be charged the subscription price.
Free trialsHow do I cancel?
You can cancel future renewals at any time using the cancellation process that applies to your subscription. If you subscribed through the App Store or Google Play, that marketplace's terms apply too.
Cancelling stops future charges. It does not automatically refund a period you have already paid for, though your mandatory consumer rights always continue to apply.
Subscriptions in our TermsStill need a hand?
Our family-support team is made of real people. Tell us what is going on and we will get back to you within 24 hours.
